What is GuaranteeGuarantee.com?
GuaranteeGuarantee.com is a 3rd party certification and monitoring service for online companies offering money-back guarantees on their website.
The seal is intended to increase consumer confidence and trust and thus boost sales.
How Do I Get Certified?
Click here. It takes just a few seconds - and you'll only need to paste a single line of code on your site.
How Does Certification Work?
Everyone starts with a clean slate. When you sign up, we assume that you are honouring your guarantee policy. The only way to lose your certification is to fail to do so. That's it. (more details below)
As your certification "ages" the date on your seal does as well. Over time the longer you've been certified increases consumer confidence more and more.
What Happens if I Don't Honour My Guarantee Policy? How Do You Know and What Will You Do?
Built in to the seal is a feedback mechanism for your customers. Their confidence is boosted with the reassurance that they can always report violations of a guarantee policy to us.
Rest assured that all reported violations are investigated thoroughly. We're in the business of helping you make more sales by boosting the customers confidence - not in making life difficult for you.
Certification will only be revoked if a violation shows a clear and deliberate trend. Our first step is always to give you a chance to make things right with the customer.
Making both you and the customer happy is our business.
Why Should I Get Certified?
Displaying the GuaranteeGuarantee.com seal is intended to boost your sales by giving your customers confidence in your guarantee.
A guarantee alone is not enough. It's a great way to boost sales, but if your customers don't trust that you will live up to it, it can actually lower their confidence.
That's where we come in. By seeing the seal on your site next to your money-back-guarantee in your ad copy your customer knows that a 3rd party is vouching that you have honoured your guarantees in the past.
How Does a Customer File a Dispute?
They simply click on the seal displayed on your website. A chance to file a dispute is readily visible to them.
How do you process a violation report?
Our first step is to alert you and give you a chance to make things "right" with the customer.
If you do not agree with the customer's claims and do not wish to issue a refund, we will then give both sides a chance to state the facts.
We will then mediate between the two parties until a resolution is found.
What Does Certification Cost?
Remember to look at this as an investment that will pay a return.
If you can get just one additional customer per month as a result of the increased assurance provided by the seal, then you are likely to see a positive return on your investment of:
Monthly Plan: $24.95 per month
For that single low fee you get to use your seal on as many sites as you like (as long as they are owned by the same legal business entity).
Who do I contact for GuaranteeGuarantee.com account concerns?
If you have any questions on GuaranteeGuarantee.com or if you’re having trouble accessing your account you may submit a ticket to GuaranteeGuarantee.com support here.
Do you have an affiliate program for GuaranteeGuarantee.com?
Yes we do.
When you are GuaranteeGuarantee.com certified you will automatically be given an affiliate account. If someone clicks on your seal and then signs up for GuaranteeGuarantee.com certification you will earn 25% commission on their certification fee for the life of their account.
Once you're signed up we will also give you a link you can use to tell people about GuaranteeGuarantee.com via emails, your blog, Twitter, etc ...
I want to see how the GuaranteeGuarantee.com will look and function on my website before signing up. Do you have a trial seal code I could try out?
Yes. Simply copy and paste the code here :
The seal will have a mark indicating that it is a trial seal and the functionalities of the pop up would be disabled, but it'll give you a good idea of how it will look and function on your website. Please remove the code from your website after the trial to prevent customer confusion.
What is GuaranteeGuarantee.com?
GuaranteeGuarantee.com is a 3rd party certification and monitoring service for online companies offering money-back guarantees on their website.
The seal is intended to increase consumer confidence and trust and thus boost sales.
How do I request a refund from a company?
First you contact the company from which you purchased the item to see if they will honour their refund policy. If they do not honour their refund policy,
that's where GuaranteeGuarantee.com comes in.
- You click on the GuaranteeGuarantee.com seal on the offending company's website. (If you can't see the seal on their website, you can search for the company in the GuaranteeGuarantee.com's directory of certified companies and click "Report Violation" link.
- Enter the details as requested in the Report Violation form.
- Wait for our 24/7 customer care team to come back to you with a solution.
We aim to answer all support within 24-48 hours (unless the support team hours are adjusted for a particular festive period such as Christmas & Easter). Should you not get a response in a timely manner, you can always check back with our support team at www.guaranteeguarantee.com/support.
What if I don't get a refund that I feel I deserve?
Our GuaranteeGuarantee.com support team will act fearlessly to get any refunds that you are entitled to as long as it meets the policy outlined by the company. Any company not honouring their policy will have their seals invalidated.
If your request does not meet the company's policies, our team will provide you with evidences explaining why your refund request was invalid.
I want to start a website and use GuaranteeGuarantee.com on my website. How do I do it?
It's very easy. Just go to www.guaranteeguarantee.com and find out what the service offers businesses and sign up.
